Privacy Policy

In order to provide a quality service and to comply with legislations, I will need to request information from parents about their child and family. Some of this will be personal data.

I take families’ privacy seriously, and in accordance with the Data Protection Regulation (GDPR) I will process any personal data according to this Privacy Policy. This Privacy Policy sets out how I use and protect any personal information that you give me. From time to time, I may change this policy by updating this page. You should regularly check this page to ensure that you are happy with any changes.

I have registered with the Information Commissioner’s Office, the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.

Types of data I may collect

Your names, including those of your children if you provide this to me
Contact information including email, address and telephone numbers
Any information you provide to me on a sleep questionnaire
Electronic copies of sleep plans provided to you by Julia Mate Infant Sleep Consultancy

My website may also collect cookies & |P addresses

Cookies are small text files that are used to store small pieces of information. They are stored on your devices when our website is loaded on your browser. These cookies help me make the website function properly, make it more secure, provide better user experience, and help me understand how the website performs. Different websites use different methods to block and delete cookies stored by the website. You can change the setting of your browser to block and delete cokies. Please see your browser’s support document on how to manage and delete cookies.

Email communication

I may process the following categories of personal data about you:

Communication Data that includes any communication that you send to me whether that be through the contact form on my website, through email, text, social media messaging, social media posting or any other communication that you send me. I process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims.
Customer Data that includes data relating to any purchases of my services such as your name, title, email address, phone number, contact details and purchase details. I process this data to supply the services you have purchased and to keep records of such transactions
User Data that includes data about how you use my website and any online services together with any data that you post for publication on my website or through other online services
Technical Data that includes data about vour use of my website and online services such as vour IP address, your login data, details about your browser, length of visit to pages on my website, page views and navigation paths, details about the number of times you use my website, time zone settings and other technology on the devices you use to access my website. The source of this data is from my analytics tracking system.
Marketing Data that includes data about your preferences in receiving marketing from me and my third parties and your communication preferences. I may use Customer Data, user Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness the advertising I serve you.

What I do with the information I gather

I require this information for the following reasons:

To improve my products and services
To properly respond to your enquiries
Internal record keeping, for example to record where you heard about my services, for accountsand as explained above.

Information security

I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect online.

Links to other websites

My website may contain links to other websites of interest. However, once you have used these links to leave my site, you should note that I do not have any control over that other website.
Therefore, I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, as such sites are not governed by this Privacy Policy. You should exercise caution and look at the Privacy Policy applicable to the website in question.

Controlling your personal information

I will not sell, distribute or lease your personal information to third parties unless I am required by law to do so. You may request details of personal information which I hold about you at any time, and which I will provide to you within one month.

If you believe that any information, I am holding on you is incorrect or
incomplete, please email me as soon as possible, at julia@juliamateinfantsleepconsultancy.com. I will promptly correct any information found to be incorrect.

Disclosures of your personal data

I may have to share your personal data with the parties set out below:

Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, accountants and insurers
Government bodies that require me to report processing activities.

Securing your data

I will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information, I will store all the personal information you provide securely and in accordance with UK data
protection laws, using password-protected files, to prevent viewing of the information by others with access to the computer. Firewall and virus protection software are in place. If I store any records using a digital solution, I will ensure I have carried out due diligence to ensure they are compliant with GDPR.

Data retention

I will only retain your personal data for as long as necessary to fulfil the purposes
I collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Access to your information

You have the right under the Data Protection Act to access the information which I hold about you. You have the right to have your information amended or deleted upon request. lf you wish to exercise this right, please send your request to julia@juliamateinfantsleepconsultancy.com. I will answer and action all requests without any delay, and in any case within one month of receipt.